Warranty
Evergreen Home Systems Inc. stands behind Lutron work we perform. This page is our service warranty and satisfaction policy — the information Google and customers expect instead of a retail “return policy.”
One-year workmanship warranty
For one year after we complete installation or upgrade work, we will repair defects in our workmanship at no charge for labor. This covers the Lutron lighting-control or Lutron shade work described in your signed agreement.
Satisfaction guarantee
If something about our work is not right, call Larry. We will return to make it right. The guarantee covers workmanship and programming we performed. It does not mean unlimited extra products, redesigns, or unrelated smart-home work at no charge.
Manufacturer coverage
Lutron hardware is covered by Lutron’s own warranty. We help you with warranty service on products we installed. Manufacturer terms control replacement of defective hardware.
What this does not cover
- Damage from misuse, water, electrical events, or work by someone else
- Normal wear, batteries, or customer-changed programming after we leave
- Products we did not sell or install
- Issues caused by your internet service, Wi-Fi, or third-party apps we do not control
How to request service
Call (408) 691-9386 or email larry@evergreenhomesystems.com. Include your name, address, and a short description of the issue. Warranty visits are by appointment.
Quotes on this website are not a contract. Final coverage is confirmed in your written agreement if it differs from this page.